Refund Policy

1. General Refund Terms

At M360 ICT LTD., we strive to ensure our customers are completely satisfied with our software solutions. Because our products are digital services and software licenses, refunds are subject to specific conditions outlined below.

2. Eligibility for Refunds

Refund requests are generally accepted under the following circumstances:

• The software product fails to function substantially as described in our documentation.
• A duplicate charge was incorrectly applied to your payment method.
• You request a cancellation within the initial cooling-off period (usually 7 days) if expressly provided in your Service Level Agreement (SLA).

3. Non-Refundable Items

The following are generally non-refundable:

• Custom software development services after work has commenced.
• Setup, integration, and onboarding fees.
• Subscription renewals that were not canceled prior to the billing date.

4. Requesting a Refund

To request a refund, please contact our support team at info@m360ict.com with your order details and a detailed explanation of why you are requesting a refund. We will review your request and notify you of the approval or rejection within 5-7 business days.

5. Processing

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.